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At Grand-Mère we want you to feel comfortable knowing your information is protected when you browse our website.  The information we learn from our customers is to help us personalize and continually improve your experience with Grand-Mère.


Any person accessing, browsing, or otherwise using the Grand-Mère website, either manually or via an automated device or program, shall be considered a “User.” All Users are bound by the terms of this Privacy Policy. Users consent to the collection, use, and disclosure of personally identifiable User information (“information”) pursuant to the terms of this Privacy Policy.


Grand-Mère may store the information you enter or provide in any way on our website.  this information is collected for example when you: visit our website, place an order, sign up for our email newsletter, or enter a contest.  the information collected is the billing and shipping addresses, including email addresses, phone, and credit card numbers, and expiration dates of Users who purchase products from Grand-Mère through our website.

Information we collect may also include other personal or preferences information that you provide to us.  It may include information you submit about other people.  For example, the name, email and mailing addresses, and phone numbers of a gift recipient.

Personal information may also be collected if you send an email or call our customer service department.  This information may be used to personalize the services we provide to our Users through product recommendations or special offers that we think will interest you.


Automatic information we collect and analyze to improve our service are:

Internet Protocol (IP) address use to connect your computer to the internet, login, e-0mail address, password, time zone, computer and connection information such as browser type, version, operating system, purchase history, platform, and browser plug-ins, cookie number, the number you used to call our customer service line.  This information is used to help improve our website and insure it performs optimally for all users.


Certain types of information we automatically collect and store when you interact with our website.  This is done using cookies; Grand- Mère uses cookies and web log files to track site usage.  Cookies are alphanumeric identifiers that we transfer to your computer’s hard drive through your web browser to enable our systems to recognize your browser to provide a unique personalized shopping experience and store items between visits.

On most browsers, you can adjust the settings to prevent your browser from accepting new cookies, to have the browser notify you when you receive new cookies, or how to disable cookies altogether.  However, if your web browser does not allow cookies, it may prohibit you from using or interacting with all or parts of the Grand-Mère website.  The information cookies provide to Grand-Mère help us to continually improve our services and the information we provide on our website.


Grand-Mère uses personal information to:

  • Fulfill a User’s purchase request and notify Users of their order status.
  • Provide Grand-Mère customers with changes in our website, product notices, new services, and special offerings.
  • Inform customers about the products that have been purchased from us.
  • Improve the Grand-Mère website, products, services, customer service, and marketing.
  • Respond to User’s questions or comments
  • Administer a User’s contest entry

Our data

Grand-Mère is a DBA of The Piste Boutique LLC headquartered in Bend, Oregon. Corporate email:


When you provide Grand-Mère with your email address you will receive our email newsletter.  You may choose at any time to discontinue receiving the Grand-Mère newsletters by opting out or unsubscribing.

In order to deliver our e-mail newsletters, Grand-Mère will need to supply your email address to specific service providers who deliver e-mails on our behalf.  We also use service providers to authenticate and validate the information provided by our customers to help assure that our e-mail is successfully delivered.


Grand-Mère takes the protection of your information very seriously.  Grand-Mère does not sell or rent your contact information to other marketers.  We may use the information you provide us with to improve and personalize our services, content, and advertising.

Grand-Mère may disclose information about our Users to comply with requirements by Law enforcement or legal processes, to respond to claims, or to protect the rights, property or safety of Grand-Mère or others.